Solve Workplace Conflict Before It Becomes a Legal Problem
Independent conflict resolution support that helps protect your business from complaints, litigation, and regulatory action
As of 2025: Psychosocial hazards carry corporate fines up to $11.8M, adding to a suite of workplace protections that are increasingly holding employers to account. Ombpoint serves as a proactive tool to support your team and bolster your HR function.
Trusted By Businesses Throughout Australia
Trusted by over 30 customers in more than 19 industries. *client names cannot be shared for privacy reasons
- One of Australia’s big 5 Banks
- One of Australia’s largest consulting firms
- The largest government department in the Southern Hemisphere
- A major sporting organisation
- One of the most trusted names in medical research
- An EAP provider
- Several organisations with less than 50 employees
The Problem: Workplace Conflict is Your Biggest Compliance Threat
According to a 2024 study, 51% of Australian business leaders are unaware of new psychosocial hazards legislation. Only 22% have a clear plan to address these risks (AMI, 2024).
In 2024, psychosocial hazards ranked as the number one safety priority for Australian businesses (RRP, 2024).
When employees aren’t confident with internal processes, issues stay hidden – until they become formal complaints, regulatory action, or costly litigation. You can’t manage what you don’t measure.
What's at stake?
- $2,505 – $5,600 – Cost of poor mental health per employee annually due to absenteeism and presenteeism (KPMG, 2018)
- 70% of workers experience stress at work at least once a week (ADP Research, 2022)
- Potential thousands of dollars in legal fees and thousands of hours lost to protracted litigation
- 30% surge in psychological injury claims over the past four years (SafeWork NSW, 2024)
What is Ombpoint?
Ombpoint is not an ombudsman or EAP. We’re an independent workplace conflict resolution service that helps employees navigate workplace issues confidentially – before they escalate.
How we're different
| Feature | Ombpoint | EAP | Ombudsman |
|---|---|---|---|
| Purpose | Workplace conflict resolution & early intervention | Mental health & wellbeing counselling | Formal investigation & complaints handling |
| Independence | Independent third-party advisers | External counsellors | Government or statutory role |
| Approach | Proactive issue resolution & guidance | Reactive therapeutic support | Formal complaint investigation and binding decision |
| Data & Reporting | Provides P&C with trend data & insights | Provides P&C with trend data & insights | Investigative findings only |
| Timing | Early intervention before escalation | Some early intervention, some after stress impact management | After formal complaint filed |
| Focus | Navigating workplace policies, conflicts, & resolution paths | Personal wellbeing & mental health | Compliance |
Our Solution: Make Hidden Issues Visible
Ombpoint makes impartial workplace conflict resolution support available, on-call, to your staff, giving you measurable oversight of employee workplace issues.
How It Works:
For a simple set fee, your employees get direct access to independent Ombpoint advisers whenever workplace issues arise. Ombpoint advisers use your organisation’s policies as a foundation for any advice they provide. Each package includes a set number of confidential advisory calls per year, or you could choose a variable plan. Need more support? Easily scale up your package as your team or needs grow.
What you get:
- Regular trend reports identifying systemic workplace issues
- Data-driven insights for HR and leadership
- Reduced risk of formal complaints and litigation
- Demonstrated compliance with psychosocial safety obligations
What Employees get:
- Immediate access to impartial advisers (video calls)
- Confidential guidance on workplace conflicts and concerns
- Support navigating company policies and resolution options
We Help You:
- Track & measure employee conflict trends
- Provide HR with actionable reports and oversight
- Reduce workload on HR while giving CEOs visibility
- Identify risks before they become formal complaints
- Stay compliant with 2025 psychosocial hazard legislation
Address Several of the 17 Legislated Psychosocial Hazards
The Managing Psychosocial Hazards at Work Code of Practice (2024) identified 17 psychosocial hazards – a robust, though not definitive, guide on the major workplace risks. Ombpoint helps identify and resolve nearly half of the 17 identified psychosocial hazards before they escalate:
- 1 Conflict or Poor Workplace Relationships
- 2 Bullying
- 3 Harassment
- 4 Poor Organisational Justice
- 5 Lack of Role Clarity
- 6 Poor Support
- 7 Inadequate Reward and Recognition
Source: Managing Psychosocial Hazards at Work Code of Practice 2024, noting this is not a definitive list.
Why Growing Businesses Choose Ombpoint
Early Detection
Independent & Trusted Support
Data Visibility
Compliance Partner
Our six step process
Onboard
We upskill our advisers using your HR policies so that our support aligns with your internal processes.
Listen
The employee contacts a trusted Ombpoint discuss their concern.
Analyse
The Ombpoint adviser helps employees explore their concerns to determine the cause, effect, and potential options for resolution.
Advise
Our adviser provides actionable steps and suggests resources to help employees resolve the issue internally.
Follow-up
The employee can check back in for additional support or receive guidance on making a formal internal complaint if needed.
Report
Ombpoint analyses workplace data and reports regularly to employers, identifying systemic issues and wider market trends.
Onboard
We upskill our Advisers using your HR policies so that our support aligns with your internal processes.
Listen
The employee contacts a trusted Ombpoint adviser to discuss their concern.
Analyse
The Ombpoint adviser helps the employee explore and analyse their concerns, utilising their workplace psychology and development expertise. The advisor explores the context of the issue, its cause and effect, and determines potential options for resolution.
Advise
The Ombpoint adviser suggests resources and provides actionable steps to help the employee resolve the conflict internally, including utilising your organisation’s applicable policies and procedures as a first step.
Follow-up
The employee is invited to check back in with their trusted adviser. The adviser may provide additional support by suggesting further strategies or, where appropriate, guiding them through the steps to make a formal internal complaint.
Report
Ombpoint records and analyses workplace conflict data, delivering a regular report to employers. Our detailed reports identify systemic issues within your organisation and point to trends in the wider market that may affect your employees and workplace culture.
The Benefits of Protection
Mitigate Risk
Our best-practice conflict resolution helps public and private sector organisations anticipate and avoid risk, litigation, and reputational damage.
Empower Employees
We provide a safe space for employees to speak out and navigate complex workplace situations confidently.
Build Culture
Empowered employees and strong relationships create resilient teams that build a culture of engagement.
Reduce Formal Complaints
Early intervention reduces formal complaints, saving managers and leaders valuable time managing and resolving workplace conflict.
Analyse and Report
Our data-driven analysis identifies systemic trends and risks to help the board and leaders make informed decisions.
What You're Really Exposed To
New Legislation, New Liability
New psychosocial safety laws hold businesses directly accountable for issues in the workplace. An unaddressed conflict is now a clear breach of safety obligations.
The WHS Act imposes explicit duty to manage psychosocial hazards, with corporate fines up to $11.8M for non-compliance.
The Cost of Inaction
Beyond legal fees, conflict-related issues cost businesses through:
- Employee turnover
- Lost productivity
- Management time wastage
- Reputational damange
Ombpoint is low-fee insurance against these unpredictable losses.
FAQs
By offering an independent and confidential third-party resolution service, Ombpoint allows genuine workplace issues to rise to the surface while addressing vexatious ones early. Bringing conflict and potential psychosocial harms to the surface enables employers to address concerns before they escalate – reducing the cost of inaction. These are outcomes both employees and employers want to avoid, underscoring the mutual value of early, independent resolution.
Our service is built on the principles of impartiality and objectivity. Unlike HR, we are not involved in management decisions, investigations, or formal processes. We operate as an external workplace issue-resolution support service, separate from internal dynamics. This neutrality gives employees the confidence to raise concerns early, creating a safe channel that reduces the risk of issues escalating into external complaints or regulatory exposure.
No. EAPs provide short-term mental health and wellbeing support. Ombpoint offers expert advice and guidance to resolve specific workplace issues, such as interpersonal conflict or navigating complex policies. We are a trusted sounding board and an early intervention program focused purely on resolution – a proactive step that complements, but does not replace, your EAP.
No. An ombudsman is typically a government or statutory role that investigates formal complaints. Ombpoint is an independent workplace conflict resolution service that helps employees resolve issues early and informally – before they become formal complaints. We focus on proactive support and early intervention, not formal investigations.
Ready to Protect Your Business?
Don’t wait for the next formal complaint. Get ahead of psychosocial risks with data-driven conflict resolution.