Conflict arises in the workplace. It’s part and parcel of humans working together for a common goal. But it’s how we manage conflict that defines the culture of an organisation. Building a healthy and robust corporate culture is now a critical factor in the success of every organisation.
As the nation’s first independent organisational workplace ombuds, Ombpoint provides a valued service to Australian employers and employees by delivering an early intervention service for workplace conflict based on a proven international model.
A proven model
Whilst the concept is new to Australia, the independent workplace ombudsman is part of a growing worldwide trend and is widely recognised as the hallmark of an ethical organisation. In Australia, Ombpoint provides a new pathway to help organisations ensure they are growing an empowered workplace culture.
With significant uptake in USA, Canada and Europe, the utilisation of organisational workplace ombudsmen is already delivering value and fostering stronger cultures for a diverse range of major multinational organisations.
The 2020 Governing Corporate Culture Report by the Australian Institute of Company Directors states;
“Corporate culture can have a profound impact on an organisation’s performance, governance and reputation. At the heart of many – if not all – of the high-profile governance failures over the past decade have been examples of poor company culture or subcultures.”
This report, based on interviews with ASX 50 directors, identifies the opportunity for directors to set and guide organisational culture through board and executive committees. Ombpoint uses data-driven insights to identify systemic trends and risks so that directors and leaders can make informed decisions that deliver a lasting and positive impact on the culture of their workplace.
Empowering employees by providing them with a safe space to discuss workplace issues is at the heart of Ombpoint’s service. Often, employees avoid traditional reporting routes available to them. Rightly or wrongly, they don’t trust that they are effective, believing they are not truly impartial or genuinely confidential.
In fact, in most organisations, a significant percentage feel they have no place to discuss their issues and instead choose to stay silent. The danger here is that left unchecked, the impact of negative workplace conflict ripples through into your teams and has a lasting effect on your organisational culture.
As a trusted adviser, Ombpoint helps employees navigate a path toward healthy conflict resolution by outlining clear, actionable steps. By delivering an independent, impartial, confidential and informal service, we remove the barriers that prevent employees from raising issues that are affecting their performance and wellbeing.
A proactive solution
Workplace conflict can be harnessed to drive positive outcomes, but left unmanaged the negative impact of conflict is inevitable. The cost of conflict is a complex algorithm that takes into account the time wasted, opportunities lost, absenteeism, staff turnover and legal support. Early workplace conflict intervention can prevent issues from escalating and provide opportunities to strengthen culture and drive performance.
Ombpoint is the only business in Australia that delivers this unique and effective early intervention workplace conflict resolution solutions. We deliver a proactive, holistic approach to workplace conflict, supporting both employees and employers.
How we help your organisation
We empower employees by providing a safe space for them to speak out and work to resolve their issues.
Navigate and Facilitate
Our trusted advisers skilled at helping employees navigate complex workplace conflict situations.
We help build and strengthen relationships between individuals, teams and organisational departments.
Empowered employees and strong relationships create resilient teams that build a culture of engagement.
Analyse and Report
Our data-driven analysis identifies systemic trends and risks to help directors and leaders make informed decisions.
Our best practice workplace conflict solution helps public and private sector organisations anticipate and avoid risk, litigation and reputational damage.
Reduce formal complaints
Early intervention can reduce the number of formal complaints, saving managers and leaders valuable time managing and resolving workplace conflict.
Ombpoint helps employees and employers identify and navigate workplace conflict.
Find out more about Australia’s first organisational workplace ombudsman service.